Terms + Conditions

Should you have any queries regarding sizing, fit, product styles or any other questions about the Salt Water or Sun-San ranges? Our team is happy to help. Please contact us at customercare@saltwatersandals.com.au or +61 2 9939 4937

Pricing
All pricing is given in Australian Dollars (AUD) and includes 10% GST. Salt Water Sandals Australia reserves the right to change pricing at our discretion and without notice.

Returns
For items purchased from one of our authorised stockists, please contact the store of purchase.

For items purchased from www.saltwatersandals.com.au please fill out the form enclosed with your order, including the order number, and return to:

Salt Water Sandals Australia
24 Cross Street
Brookvale NSW 2100

Full priced items: incorrect sizes may be exchanged on one occasion within 14 days with shipping at the customer’s expense. Please make sure you check our sizing information and Size Guides carefully before placing your order as Salt Water and Sun-San sizes are unconventional.

For change of mind returns we will exchange or accept returns within 14 days of purchase, with shipping at customer’s expense. Items must be returned in original condition and packaging (including the original box and inner packaging). Please make sure you try on your sandals indoors on a carpeted area – we will not accept returned shoes with marks on the sole. Returns must be in a saleable condition. Assessment of this is at the discretion of Salt Water Sandals Australia.

Sale stock: is non-refundable, but we are happy to exchange within 7 days of purchase with shipping at the expense of the customer.

All exchanges and returns must be pre-arranged within 14 days of purchase and on sale items within 7 days. For more info please contact customercare@saltwatersandals.com.au

Faulty Items and Damages 
The manufacturer of Salt Water and Sun-San Sandals offers a guarantee for one year against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. We will replace products we determine to be defective with an identical item and size or a substitute of similar value should the style/colour no longer be available.

For items you believe to be faulty please send images of the issue, your order number and contact details to customercare@saltwatersandals.com.au

Claims for items purchased 12 months or more prior to the claim are considered outside the faulty claims period and will be processed at Salt Water Sandals Australia’s discretion. Salt Water Sandals Australia will cover shipping on faulty items.

Sandals purchased from one of our registered stockists will be considered with an official receipt or bank statement.

Salt Water Sandals does not authorise sales via external marketplaces, including eBay and Facebook (including Facebook pre-owned pages). Sandals purchased via these outlets will not be considered for replacement.

A note about buckles: these can sometimes be stiff due to the nature of the non-rusting brass used. Loosen by moving back and forth, gently. Do not use excessive force, as they can break.

Please note Salt Water Sandals Australia reserve the right to reject returns or exchanges at our own discretion. In any instances where your item is not accepted, it will be returned to you. Shipping and handling charges are non-refundable, unless the item is faulty. While Salt Water Sandals Australia offers a flexible returns policy, frequent returns are closely monitored. Excessive returns by a single customer will be flagged.

For any questions or concerns regarding returns or exchanges, please contact us via customercare@saltwatersandals.com.au or +61 2 9939 4937

Disclaimer 
The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. Salt Water Sandals Australia and related parties, or any of their employees, do not make any warranty as to the accuracy and completeness of the information on the website and that any products or services will meet your requirements. Salt Water Sandals Australia reserves the right to change any detail on the website at any stage, including prices.

Copyright 
You must comply with all proprietary and copyright notices on this Site. This Website is owned by Salt Water Sandals Australia and its associates, and subject to copyright. The information on this Site is protected under Australian copyright laws. Subject to provisions of the Copyright Act 1968 (Australia). All images displayed on www.saltwatersandals.com.au are subject to copyright and must not be copied or used without our permission. Any breach of copyright will result in appropriate action being taken where necessary.