Terms + Conditions
September Sale Conditions
This sale runs from 10 September 2026, 9:00am AEST to 12 September 2026, 9:00am AEST ("the Sale Period"). Where anything below conflicts with our standard Terms and Conditions, these Sale Conditions apply for the duration of the Sale Period only.
Please ensure both the delivery address and the items in your order are correct at checkout. Due to order volume during the Sale Period, we are unable to make changes to orders once placed — please double-check all details before completing your purchase.
Discount codes from this sale cannot be combined with any other offer or discount code, and only the discount applied automatically during the Sale Period is valid. Sale pricing and discount codes apply only to orders placed within the Sale Period and cannot be applied retrospectively to orders placed before or after it.
No cancellations or changes can be made to orders placed during the Sale Period.
Items that were already discounted before the Sale Period began are Final Sale — not eligible for return or exchange, except as set out under Faulty Items and Damages below.
Full-priced items (items not already discounted before the Sale Period) purchased during this sale using the sale discount can be exchanged for a different size, colour or style within 14 days of purchase. This 14-day exchange window replaces the standard 30-day exchange window and the Final Sale treatment of discount-code purchases described in our General Terms and Conditions, for items purchased during this Sale Period only. Refunds are not available on these items — exchange only. Standard exchange shipping terms apply (see Returns below).
Free shipping offers are not available during the Sale Period; standard shipping rates apply.
Due to the high volume of orders expected, please allow upto 4 business days for dispatch during and immediately after the Sale Period. If an item in your order becomes unavailable before dispatch, we will contact you to arrange a refund or a substitute item.
General Terms and Conditions (outside of a sale period)
Sale and Final Sale items purchased at a genuine markdown are not eligible for change-of-mind return or exchange. This does not affect your rights under the Australian Consumer Law in relation to faulty goods (see Faulty Items and Damages below). If you are unsure of sizing, please do not purchase Final Sale items, as they cannot be exchanged for a different size.
All exchanges and returns must be pre-arranged within 30 days of purchase, with an extended 45-day window for items purchased in December.
If you have any queries regarding sizing, fit, product styles, or anything else about the Salt Water or Sun-San ranges, our team is happy to help — contact us at hello@saltwatersandals.com.au.
Pricing
All pricing is in Australian Dollars (AUD) and includes 10% GST. Salt Water Sandals Australia reserves the right to change pricing at our discretion and without notice.
Returns
How to make a return
For full-priced items purchased from saltwatersandals.com.au, please follow this link to access our returns portal and start your return.
For items purchased from one of our stockists, please contact the store directly.
How to make an exchange
Please purchase the correct pair of sandals you'd like from our website, then follow the return process above to return the unwanted item. Alternatively, we can process the exchange via the returns portal — simply select store credit and let us know what you'd like to exchange for.
We do not refund shipping costs on returns or exchanges, and exchanges incur the outbound shipping cost.
Terms for returns and exchanges
Full-priced items are refundable within 30 days of purchase, with an extended 45-day window for items purchased in December. Return shipping is at the customer's expense. Please check our sizing information thoroughly before ordering, as Salt Water/Sun-San sizes run differently to standard sizing — read more here.
Refunds can only be issued to the original payment method, or as store credit.
Items must be returned in original condition and packaging, including the box and inner packaging. Please try shoes on over carpet — we cannot accept returns with marked soles. The condition of the returned product is assessed at our discretion, and we reserve the right to refuse a return or apply a restocking fee.
Sale and Final Sale items are non-refundable and not eligible for return or exchange for change of mind. This does not affect your rights under the Australian Consumer Law for faulty goods.
Full-priced items purchased with a discount code, or during a flash/site-wide sale, are treated as Final Sale for standard (non-sale) purchases — this includes discounts applied automatically at checkout.
All exchanges and returns must be pre-arranged within 30 days of purchase, with an extended 45-day window for items purchased in December.
For more information, contact hello@saltwatersandals.com.au.
Please note: Salt Water Sandals Australia reserves the right to reject a return or exchange at our discretion. If your item is not accepted, it will be returned to you. Shipping and handling charges are non-refundable unless the item is faulty. While we offer a flexible returns policy, frequent returns are closely monitored, and excessive returns by a single customer will be flagged.
Faulty Items and Damages
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to your rights under the Australian Consumer Law, the manufacturer of Salt Water and Sun-San Sandals offers a guarantee against defective materials and workmanship for one year from purchase. This does not extend to normal wear and tear. We will replace items we determine to be defective with an identical item and size, or a substitute of similar value if the style or colour is no longer available.
A note about buckles: these can sometimes be stiff due to the non-rusting brass used. Loosen gently by moving back and forth — avoid excessive force, as they can break.
If you believe an item is faulty, please email images of the issue, your order number, and your contact details to hello@saltwatersandals.com.au.
Claims made 12 months or more after purchase fall outside the standard faulty claims period and will be assessed at Salt Water Sandals Australia's discretion, consistent with your rights under the Australian Consumer Law. We will cover shipping costs on faulty items.
Sandals purchased from a registered stockist will be considered with an official receipt or bank statement as proof of purchase.
Salt Water Sandals does not authorise sales via external marketplaces, including eBay and Facebook (including Facebook pre-owned pages). Items purchased through these outlets will not be considered for replacement.
For any questions about returns or exchanges, contact us at hello@saltwatersandals.com.au
Disclaimer
The information on this website is provided in good faith and, to the best of our knowledge, is accurate and current. Salt Water Sandals Australia, its related parties, and employees make no warranty as to the accuracy or completeness of information on this website, or that any products or services will meet your requirements. Salt Water Sandals Australia reserves the right to change any detail on the website at any time, including prices.
Copyright
You must comply with all proprietary and copyright notices on this site. This website is owned by Salt Water Sandals Australia and its associates and is protected under Australian copyright law, subject to the Copyright Act 1968 (Cth). All images displayed on www.saltwatersandals.com.au are subject to copyright and must not be copied or used without permission. Any breach of copyright will result in appropriate action being taken.