Should you have any queries regarding sizing, fit, product styles or any other questions about the Salt Water or Sun-San ranges? Our team is happy to help. Please contact us at email@example.com
All pricing is given in Australian Dollars (AUD) and includes 10% GST. Salt Water Sandals Australia reserves the right to change pricing at our discretion and without notice.
How to make a return
For items purchased from one of our stockists please contact the store.
How to make an exchange
Please purchase the correct pair of sandals you would like from our website and then follow the above return process to return the unwanted purchase. Alternatively, we can process the exchange via the returns portal, simply select store credit and what you would like to exchange for.
We do not refund shipping costs for refunds or exchanges and exchanges incur the outbound ship cost unless a self-addressed appropriately sized pre-paid post satchel is supplied with the returning sandals.
Please see the terms below for returns and exchanges
Full-priced items are refundable within 30 days of purchase with an extended 45-day window for all items purchased in December. Shipping is at the customer’s expense. Please make sure you check the sizing information thoroughly before placing your order as Salt Water/Sun-San sizes are unconventional. You can read more about Salt Water/Sun-San sizing here.
Items must be returned in original condition and packaging, this includes the box and inner packaging. Please make sure you try on your shoes on a carpeted area. We will not accept returned shoes that are marked on the sole. The condition of the product is left to the discretion of Salt Water Sandals Australia and we reserve the right to refuse or charge a restocking fee.
Sale and final sale items are non-refundable and may not be returned or exchanged. If you are unsure of sizes please do not purchase Final Sale items as they are not eligible for exchange and we don't want to disappoint.
Full priced items purchased with a coupon code or via a flash site-wide sale are considered Final Sale, this includes discounts automatically applied at checkout.
All exchanges and returns must be pre-arranged within 30 days of purchase (with an extended 45 day window for all items purchased in December).
For more information please contact firstname.lastname@example.org.
Please Note: Salt Water Sandals Australia reserves the right to reject returns or exchanges at our own discretion. In the instance where your item is not accepted, it will be returned to you. Shipping and handling charges are non-refundable unless the item is faulty. While Salt Water Sandals Australia offers a flexible returns policy, frequent returns are closely monitored. Excessive returns by a single customer will be flagged.
Faulty Items and Damages
The manufacturer of Salt Water and Sun-San Sandals offers a guarantee for one year against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. We will replace products we determine to be defective with an identical item and size or a substitute of similar value should the style/colour no longer be available.
For items you believe to be faulty please send images of the issue, your order number and contact details to email@example.com
Claims for items purchased 12 months or more prior to the claim are considered outside the faulty claims period and will be processed at Salt Water Sandals Australia’s discretion. Salt Water Sandals Australia will cover shipping on faulty items.
Sandals purchased from one of our registered stockists will be considered with an official receipt or bank statement.
Salt Water Sandals does not authorise sales via external marketplaces, including eBay and Facebook (including Facebook pre-owned pages). Sandals purchased via these outlets will not be considered for replacement.
A note about buckles: these can sometimes be stiff due to the nature of the non-rusting brass used. Loosen by moving back and forth, gently. Do not use excessive force, as they can break.
Please note Salt Water Sandals Australia reserve the right to reject returns or exchanges at our own discretion. In any instances where your item is not accepted, it will be returned to you. Shipping and handling charges are non-refundable, unless the item is faulty. While Salt Water Sandals Australia offers a flexible returns policy, frequent returns are closely monitored. Excessive returns by a single customer will be flagged.
For any questions or concerns regarding returns or exchanges, please contact us via firstname.lastname@example.org or +61 2 9939 4937
The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. Salt Water Sandals Australia and related parties, or any of their employees, do not make any warranty as to the accuracy and completeness of the information on the website and that any products or services will meet your requirements. Salt Water Sandals Australia reserves the right to change any detail on the website at any stage, including prices.
You must comply with all proprietary and copyright notices on this Site. This Website is owned by Salt Water Sandals Australia and its associates, and subject to copyright. The information on this Site is protected under Australian copyright laws. Subject to provisions of the Copyright Act 1968 (Australia). All images displayed on www.saltwatersandals.com.au are subject to copyright and must not be copied or used without our permission. Any breach of copyright will result in appropriate action being taken where necessary.