How to make a return
For items purchased from saltwatersandals.com.au please follow this link to access our returns portal and start your return. Noting Final Sale items are not eligible for return or exchange and will not be accepted by the portal.
For items purchased from one of our stockists please contact the store.
How to make an exchange
Please purchase the correct pair of sandals you would like from our website and then follow the above return process to return the unwanted purchase. Alternatively we can process the exchange via the returns portal, simply select store credit and what you would like to exchange for.
We do not refund shipping costs for refunds or exchanges and exchanges incur the outbound ship cost unless a self addressed appropriately sized pre-paid post satchel is supplied with the returning sandals.
Please see terms below for returns and exchanges
Full priced items are refundable within 30 days of purchase with an extended 45 day window for all items purchased in December. Shipping is at the customer’s expense. Please make sure you check the sizing information thoroughly before placing your order as Salt Water/Sun-San sizes are unconventional. You can read more about Salt Water/Sun-San sizing here.
Items must be returned in original condition and packaging, this includes the box and inner packaging. Please make sure you try on your shoes on a carpeted area. We will not accept returned shoes that are marked on the sole. The condition of the product is left to the discretion of Salt Water Sandals Australia and we reserve the right to refuse or charge a restocking fee.
Sale and final sale items are non-refundable and may not be returned or exchanged. If you are unsure of sizes please do not purchase Final Sale items as they are not eligible for exchange and we don't want to disappoint.
Full priced items purchased with a coupon code are considered Final Sale, this includes discounts automatically applied at checkout.
All exchanges and returns must be pre-arranged within 30 days of purchase (with an extended 45 day window for all items purchased in December).
For more information please contact firstname.lastname@example.org.
Please Note: Salt Water Sandals Australia reserves the right to reject returns or exchanges at our own discretion. In the instance where your item is not accepted it will be returned to you. Shipping and handling charges are non-refundable, unless the item is faulty. While Salt Water Sandals Australia offers a flexible returns policy, frequent returns are closely monitored. Excessive returns by a single customer will be flagged.