Salt Water Guarantee

The manufacturer of Salt Water and Sun-San Sandals offers a 12-month guarantee against defective materials and workmanship. This guarantee does not cover issues caused by normal wear and tear or accidental damage.

If your sandals are found to be defective, we will replace them with an identical pair in the same size (if available), or issue a credit valid for 12 months for the purchase price shown on your receipt.

Covered Under the 12-Month Guarantee

  • Straps pulling out from the sole where there is no excessive sole wear

  • Delamination of leather uppers

  • Frayed or loose stitching on leather uppers

Not Covered

  • Cuts, scratches, burns, or other accidental damage

  • General wear and tear from regular use

  • Items purchased more than 12 months ago

How to Make a Claim

If purchased from our online store:
Please email hello@saltwatersandals.com.au with:

  • Clear photos of the fault

  • A photo of the batch number (printed on the inside back strap)

  • Your order number and contact details

If your sandals were purchased directly from us at full price, we’re happy to provide a replacement pair or full credit.

If purchased through one of our authorised stockists:
Please return your sandals to the store of purchase so their team can review and arrange a refund or replacement.

If the store has closed down or is unable to assist, we’ll be happy to help directly. In that case, we’ll offer a credit or replacement based on the amount paid at the time of purchase. For older or clearance styles, we may issue a credit note instead of a new pair.

This process ensures fairness for all customers while maintaining our commitment to quality.

Additional Terms

  • Claims for items purchased over 12 months ago fall outside the guarantee period and may be reviewed at our discretion.

  • Proof of purchase is required for all claims.

  • The guarantee applies only to authentic Salt Water Sandals purchased directly from saltwatersandals.com.au or an authorised retailer.

We cannot guarantee or replace items purchased through unauthorised sellers or external marketplaces (e.g. eBay or Facebook), unless otherwise required by law.

Product Tips

Buckles:
Our non-rusting brass buckles can feel a little stiff at first. Gently move them back and forth to loosen — please don’t use excessive force, as this may cause damage.

Returns and General Policy

Salt Water Sandals Australia reserves the right to reject returns or exchanges at our discretion. If your item is not accepted, it will be returned to you.
Shipping and handling charges are non-refundable, unless the item is confirmed to be faulty.

While we offer a flexible returns policy, frequent or excessive returns may be flagged and reviewed.

For any questions, please contact us at hello@saltwatersandals.com.au or on 0428 337 034.