Shipping Information

We deliver to Australia, New Zealand and the South Pacific.

We aim to have your order on its way within three business days. During busy times –  like promotion periods or the festive season – dispatch may take up to seven business days. 

If you’ve chosen Express Shipping, please note this covers Australia Post Express delivery service – it does not expedite the dispatch of your order from our warehouse.

If your order is urgent, please email us at hello@saltwatersandals.com.au and we will do our best to help. 

You can check expected delivery timeframes via Australia Post. Deliveries aren’t made on weekends.

Before checking out, please make sure your delivery details are correct.

Please note: We are unable to make changes to orders once they have been placed.

If your parcel is delayed you can contact Australia Post directly to lodge an enquiry using their online form. While we do our best to send your order promptly, delays within the postal network can occur – especially during Christmas – and we’re unable to compensate for late deliveries.

We currently offer free shipping within Australia on orders over $200. Free shipping is not available during promotions.

Please note that customers cover the cost of return and exchange shipping.

Shipping Rates

Australia 
We ship via Australia Post.
Standard Shipping: $10 flat rate Australia-wide 
Express Shipping: $15 flat rate.

Please select your shipping preference at checkout. 

New Zealand 
We ship via Australia Post eParcel Express: $25 Flat Rate.

South Pacific
(Fiji, French Polynesia (Tahiti), The Cook Islands, Samoa, Tonga, Vanuatu, Papua New Guinea)
We ship via Australia Post eParcel Express – $35 Flat Rate.

A daytime delivery address and valid mobile number must be provided for all international orders, as parcels require a signature on delivery.

You’ll receive a tracking number once your order has been dispatched, along with an SMS notification from Australia Post to help you manage your delivery.

Please note: we cannot ship to PO boxes for international orders.

Duties & Taxes

International orders may be subject to duties and taxes set by the destination country.

These fees are not included in the product price and are the responsibility of the recipient upon delivery.

We have no control over Customs processing times or duty rates, as they vary by country.

If you have any questions or special requests, please reach out to us at hello@saltwatersandals.com.au.

Misplaced Orders

All orders are sent through Australia Post Regular Post or Australia Post Express Post.

If your parcel doesn't arrive within a reasonable time frame, please contact us and we’ll investigate it for you.

Salt Water Sandals Australia will only replace orders proven to be lost in transit by Australia Post.