For items purchased from saltwatersandals.com.au please fill out the form enclosed with your order including the order number and return to:
Salt Water Sandals Australia
24 Cross Street
Brookvale NSW 2100
For items purchased from one of our stockists please contact the store.
Exchange please purchase the correct pair of sandals you would like from our website and send the original purchased pair back to us for a refund. Please make sure to include the exchanges / returns form in with the pair to be refunded.
Full priced items are refundable within 30 days of purchase with an extended 45 day window for all items purchased in December. Shipping is at the customer’s expense. Please make sure you check the sizing information thoroughly before placing your order as Salt Water/Sun-San sizes are unconventional. You can read more about Salt Water/Sun-San sizing here.
For change of mind we will exchange or accept returns within 14 days of purchase, with an extended 45 day window for all items purchased in December. Shipping is at the expense of the customer. Items must be returned in original condition and packaging, this includes the box and inner packaging. Please make sure you try on your shoes on a carpeted area. We will not accept returned shoes that are marked on the sole. The condition of the product is left to the discretion of Salt Water Sandals Australia.
Sale items: are non-refundable, but we are happy to exchange, where available, within 7 days of purchase with shipping at the expense of the customer. This includes items purchased with a discount code.
Final sale items may not be returned or exchanged.
All exchanges and returns must be pre-arranged within 30 days of purchase (with an extended 45 day window for all items purchased in December) and echanges on sale items strictly within 7 days. For more information please contact firstname.lastname@example.org or +61 9939 4937